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All the things below I've done in the last 24 hours + FUN and some sleep;
not so interesting but, some information =)


obs. All the information were made up, any similarity are just coincidence

BSBSMB403A Market the Small Business

Assessment A – Project 5

Mauricio Lourenco Miranda

Promo Report:

NICHE BAR

214 Oxford Street Leederville Perth WA

6047

The Niche

         

Created by Johan Fristh a Successful French business man in a hospitality area Niche bar is a lounge bar which provides cocktail for regular or functions costumers. Our capacity is for 400 people, we are opening Wednesday, Friday and Saturdays, from 8 pm until late.

Niche has a different porpoise comparing with all the bars/lounge bars/ nightclub in Perth Western Australia. Located in the heart of Leederville Niche bar offers Cockatiels nights of a mix with a smooth house music and a Hard Pop Music today, making your sad Wednesday a bit more enjoyed and  unforgettable weekends, our menu goes to the super cold original draft tab beer to our own fresh fruit cockatiels.

Our mission:

Making the bartender job and a DJ job our products are be sold, the art of bartending is a nightly skilled profession. The explosion in demand for cocktails means the value of the bartender has never been more complex. The hospitality industry has evolved so has the need for service to be more proficient, effortless and creative.

We have an exceptional lounge cocktail bar of premium cocktails brands so naturally its our aim to raise standards in bartending and cocktail creativity.

Niche also has a ATM machine and provides all the payment by Master Card, Visa, EFPOS and AMEX.

Niche Bar DNA

Main bar:

          * Able to provide any amount of the best cocktails for a short period of time;

* Fits over seven employers between bartenders and bar support;

          * Tab Beers and all the wine list;

          * Full top shelf and basic spirits.

          * (full service).

Back Bar:

         

* All the stubs beers available;

          * House wines;

          * Top sales and basics spirits.

Kitchen:

* Able to make 3 types of the house hot plate and daily tapas;

* Able to receive previous orders.

Floor:         

          * Divided in 2 different atmosphere (dance floor/ lounge), (main bar corner);

          * DJ decks with top system sound.

The role of a Bartender

Bartending is the theatre and a great bartender is the heart and soul of our bar, always in the spotlight, and always on duty, never underestimate the importance of the role you play not only in serving drinks, but also in entertaining customers. The success of our bar depends on the bartending skills and attitude which make us different and wished for exotic young flavour to experienced costumers. Our bartenders has the ability to make a difference having an excellent understanding of what you do needed to be create the foundation to develop best practice in customer service that is effortless and proficient:

-         Confidence;

-         Knowlodge;

-         Communication

-         Awareness;

-         Technical skills;

-         Team work;

-         Organisation;

Are one of the things we are in constant training and developing.

 Attitude/ Appearance

The right attitude for bartenders:

-         Always put the costumer first;

-         Be courteous to everyone all the times;

-         New costumer today could be tomorrow’s regulars;

-         You create the atmosphere so ensure you control it;

-         Never forget to be good listener;

-         Chat to your costumers;

-         Never ague with costumer, even if they become aggressive;

-         Be polite and diplomat all the times;

-         Always carry a smile;

·        Keep your uniform clean;

·        Keep your hair neat and tidy;

·        Make sure jewellery and make up is kept to a minimum;

·        Never lick your fingers, groom your hair, scratch yourself, sneeze or blow your nose, when you are in view of costumers.

ð Remember, Attitude is everything, customers don’t interrupt your work they are the reason for it, you depend on their custom as much as they depend on your service.

Our venue is always ready to welcome people as long as they respect the standards dress up model. Which are not included:

-         Sandals, work boots on weekend.

 Customer expectations

          They are the most important people that walk into our venue, without them our role doors not exist.

          Ignore their wants and they will cease to exist, satisfy them and they will become more loyal.

          ``read the costumer`` we are flexible enough to do the extremely cocktails flavours wished.

When things go wrong

          No matter how frustrating, never let an issue get on us. Trying to handle din a professional way. The manager are all the time available to check on the costumer when are some problem and if it needs solve the problem himself.

Exciting atmosphere

         

To suggestive, sell drinks to a costumer we determine their needs by talking, and also using the:

-         The time of the year

-         The weather

-         The time of day

-         Age of the costumer

-         Sex of the costumer

-         Specials days

Please feel always welcome at NICHE BAR 

dedicated  to Catarina